Services Australia

Services Australia’s purpose to support Australians by efficiently delivering high-quality, accessible services and payments on behalf of the government.

During my time as a graphic designer on the Creative Design team in 2021, I consulted with various departments within the agency to deliver graphic design services within short timeframes, following set processes, ensuring design accessibility, clarity of message, and alignment with branding requirements and the agency’s guiding principles of ‘simple, helpful, respectful and transparent’.

In 2023, I returned to the agency as an interaction designer on the myGov Platform and Content Experience team where I developed low-fidelity user interface mockups that explored new ways to present myGov and Arranged usability testing of the mockups to gather insights on user’s design and navigation preferences.